In “More than tools: who is responsible for the social dilemma?, Microsoft researcher Niall Docherty has an original take on the thinking that underpins the film. If we are to pursue more productive discussions of the issues raised by the film, he argues, we need to re-frame social media as something more than a mere “tool”. After all, “when have human beings ever been fully and perfectly in control of the technologies around them? Is it not rather the case that technologies, far from being separate from human will, are intrinsically involved in its activation?”
French philosopher Bruno Latour famously uses the example of the gun to advance this idea, which he calls mediation. We are all aware of the platitude, “Guns don’t kill people, people kill people”. In its logic, the gun is simply a tool that allows the person, as the primary agent, to kill another. The gun exists only as an object, through which the person’s desire of killing flows. For Latour, this view is deeply misleading.
Instead, Latour draws our attention to the way the gun, in translating a human desire for killing into action, materializes that desire in the world: “you are a different person with the gun in your hand”, and the gun, by being in your hand, is different than if it were left snuggly in its rack. Only when the human intention and the capacities of the gun are brought together can a shooting, as an observably autonomous action, actually take place. It is impossible to neatly distinguish the primary agents of the scene. Responsibility of the shooting, which can only occur through the combination of human and gun, and by proxy, those who produced and provided it, is thus shared.
With this in mind, we must question how useful it is to think about social media in terms of manipulation and control. Social media, far from being a malicious yet inanimate object (like a weapon) is something more profound and complex: a generator of human will. Our interactions on social media platforms, our likes, our shares, our comments, are not raw resources to be mined – they simply could not have occurred without their technical mediation. Neither are they mere expressions of our autonomy, or, conversely, manipulation: the user does not, and cannot, act alone.
The implication of taking this Latourian view is that “neither human individuals, nor the manipulative design of platforms, seductive they may be, can be the sole causes of the psychological and political harm of social media”. Rather, it is the coming together of human users and user-interfaces, in specific historical settings, that co-produce the activity that occurs upon them. We, as users, as much as the technology itself, therefore, share responsibility for the issues that rage online today.